Everything you need to know at work : a complete manual of workplace skills [printed text] / Ciara Woods, Author . - London : Prentice Hall Business, 2003 . - ix, 212 p. ; 24 cm.
ISBN : 978-0-273-66163-4
Whether it's used by Human Resources or by the invidividual, this manual delivers the equivalent of a couple of years' work experience, training courses and personal skills reading - all in one, easily absorbed volume. It's a practical guide that covers all the most important aspects of working in a business environment.

Class number:	650.1
Abstract:	Most of us spend years learning by trial and error how to operate effectively in an office environment. It takes time to master those key communication skills, dealing with office politics, core financial awareness, knowing how to put your case across and effective problem solving - the kind of skills and knowledge acquired gradually and sometimes painfully, through experience, books and the odd training course. Imagine a simply written manual that took all those skills and subjects, and set out the very core essentials that everybody needs to know. The individual suddenly has a huge competitive advantage from an early stage of their working life, while the company has a more productive and effective workforce from day one. Everything You Need To Know At Work gives you the experience and knowledge that would normally take many months to acumulate, and tells you what to do when you don't know what to do. For Human Resources: It will help you make your staff more efficient and effective at little expense. It's the perfect subsitute for early experience and the ideal platform for ongoing development. For the individual: Tells you simply and clearly everything you need to know to make you competent and confident in a business environment.
Contents note:	Introduction Part I The Basics 1 Meeting and Greeting; 2 Office Technology; 3 Correspondence; 4 Meetings Part II The Skills 5 Problem Solving; 6 Research; 7 Financial Awareness; 8 Presentations Part III The People 9 Working in a Team; 10 Managing your Boss; 11 Managing your customers; 12 Managing Yourself Reference Commonly confused words; Spelling rules; Business thesaurus