| Title : | Successful workplace communication : instant manager taking control of work and life | | Material Type: | printed text | | Authors: | Philip Baguley, Author ; Chartered Management Institute, Author | | Publisher: | Hodder Education | | Publication Date: | 2009 | | Pagination: | xix, 202 p. | | ISBN (or other code): | 978-0-340-98389-8 | | General note: | As a manager and a leader are you faced each day with an avalanche of new and bewildering demands? Do the days seem to get shorter as you try to juggle a demanding career with developing new skills and maintaining a balanced life? | | Class number: | 658 | | Abstract: | Relax! Instant Manager is a way of winning back time and growing your confidence and professionalism with the support and guidance of THE experts in management. Based on the 10 questions most frequently asked by managers JUST LIKE YOU, Instant Manager gives you easy access to the knowledge and guidance you need and even includes a handy tear out card of ten top tips to carry that knowledge with you wherever you go. This is the best support any manager can have. | | Contents note: | Chapter 1 - WHAT'S IT ALL ABOUT? - Communication - why and when, Communication in the workplace, What is communication?, One-way or two-way?, Communication channels and noise, Effective workplace communication, The three golden rules, Who are you communicating with?, What do you communicate? How do you communicate? Communication difficulties
Chapter 2 - ARE YOU LISTENING? - Can you hear me? Listening and hearing - Why listen? - First steps to effective listening - How to listen effectively - Ways and means
Chapter 3 - WHY DIDN'T HE (OR SHE) SMILE? - Body communication - the science of body language - Gestures - Facial expressions - Gaze - Using space - Posture - Appearance - How to use body language
Chapter 4 - HOW WOULD YOU LIKE TO ...? - Persuasion - the influence spectrum - Persausion - straight or twisted? the four fundamentals - the where and why of persausion, Persuasive overtures - one to one - Organizational persausion- Money, money , money - Goals and glory - Compatibility
Chapter 5 - DO YOU WANT TO DO A DEAL? - Negotiations in the workplace - Conflict, conflict, conflict - Conflict resolution - What is negotiation - How to negotiate? - The bragaining zone - Negotiating - do's and don'ts
Chapter 6 - CAN I EXPLAIN? - Explaining the what and why - Explaining a definition - Explaining - the ways and means - Talk - Written material - Presentations
Chapter 7 - WRITE WORDS OR WRONG WAYS? - The written word - Written material and spoken words - What and where? - Paper and ink - Planning - Generating text - Revsing - Style - The point of punctuation - Clear words and readability
Chapter 8 - ARE YOU CONNECTED? - Faster and further - The internet - Email - Internet forums- Blogs - Podcasting - Wikis - social networking sites - Virtual worlds - VolP - Video conferencing (includes webinars and webcasts) - Instant messaging - Mobile phones and texting - Blue-jacking and Blue -casting - Online advertising - What's next - Web 2.0?
Chapter 9 - DOES YOUR TEAM TALK? - crowds, groups and teams - the crowd - Groups - Team or group? - What do teams do? - First steps - How many? - Who - and why? - Effective team communication - team building - good teams, bad teams
Chapter 10 - WHATS YOUR STYLE - 'Style' - what is it? - I'll do it my way - I'm OK - you're OK - Role theory - Assertiveness - At the end
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Successful workplace communication : instant manager taking control of work and life [printed text] / Philip Baguley, Author ; Chartered Management Institute, Author . - [S.l.] : Hodder Education, 2009 . - xix, 202 p. ISBN : 978-0-340-98389-8 As a manager and a leader are you faced each day with an avalanche of new and bewildering demands? Do the days seem to get shorter as you try to juggle a demanding career with developing new skills and maintaining a balanced life? | Class number: | 658 | | Abstract: | Relax! Instant Manager is a way of winning back time and growing your confidence and professionalism with the support and guidance of THE experts in management. Based on the 10 questions most frequently asked by managers JUST LIKE YOU, Instant Manager gives you easy access to the knowledge and guidance you need and even includes a handy tear out card of ten top tips to carry that knowledge with you wherever you go. This is the best support any manager can have. | | Contents note: | Chapter 1 - WHAT'S IT ALL ABOUT? - Communication - why and when, Communication in the workplace, What is communication?, One-way or two-way?, Communication channels and noise, Effective workplace communication, The three golden rules, Who are you communicating with?, What do you communicate? How do you communicate? Communication difficulties
Chapter 2 - ARE YOU LISTENING? - Can you hear me? Listening and hearing - Why listen? - First steps to effective listening - How to listen effectively - Ways and means
Chapter 3 - WHY DIDN'T HE (OR SHE) SMILE? - Body communication - the science of body language - Gestures - Facial expressions - Gaze - Using space - Posture - Appearance - How to use body language
Chapter 4 - HOW WOULD YOU LIKE TO ...? - Persuasion - the influence spectrum - Persausion - straight or twisted? the four fundamentals - the where and why of persausion, Persuasive overtures - one to one - Organizational persausion- Money, money , money - Goals and glory - Compatibility
Chapter 5 - DO YOU WANT TO DO A DEAL? - Negotiations in the workplace - Conflict, conflict, conflict - Conflict resolution - What is negotiation - How to negotiate? - The bragaining zone - Negotiating - do's and don'ts
Chapter 6 - CAN I EXPLAIN? - Explaining the what and why - Explaining a definition - Explaining - the ways and means - Talk - Written material - Presentations
Chapter 7 - WRITE WORDS OR WRONG WAYS? - The written word - Written material and spoken words - What and where? - Paper and ink - Planning - Generating text - Revsing - Style - The point of punctuation - Clear words and readability
Chapter 8 - ARE YOU CONNECTED? - Faster and further - The internet - Email - Internet forums- Blogs - Podcasting - Wikis - social networking sites - Virtual worlds - VolP - Video conferencing (includes webinars and webcasts) - Instant messaging - Mobile phones and texting - Blue-jacking and Blue -casting - Online advertising - What's next - Web 2.0?
Chapter 9 - DOES YOUR TEAM TALK? - crowds, groups and teams - the crowd - Groups - Team or group? - What do teams do? - First steps - How many? - Who - and why? - Effective team communication - team building - good teams, bad teams
Chapter 10 - WHATS YOUR STYLE - 'Style' - what is it? - I'll do it my way - I'm OK - you're OK - Role theory - Assertiveness - At the end
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