Essential operations management [printed text] / Alex Hill ; Terry Hill . - New York : Palgrave Macmillan, 2011 . - p. cm.
ISBN : 978-0-230-23259-4
Essential Operations Management provides a concise yet comprehensive overview of operations management, striking a balance between coverage of the service and manufacturing industries that reflects the modern business environment. The text takes an international approach with case studies covering a wide range of well-known brands such as Apple, Google, Harley Davidson, Wikipedia and Zara, ensuring students can apply theory to the real world more readily. Divided into 12 chapters, Essential Operations Management will fit easily into the average 1 semester course, and the book's modern design, complete with timely learning features, such as key ideas and the on-page glossary make new concepts easy to follow. It is also supported by a comprehensive companion website, including multiple choice questions and guideline answers to case study questions - perfect for self-study.

Class number:

658.5

Contents note:

Part 1-Introduction Managing Operations,Operations Strategy. Part 2-Designing and delivering services and products Designing Services and Products, Delivering Services, Making Products, Location and Layout Part 3-Managing Operations Managing Capacity, Scheduling and Executing Operations, Managing Inventory, Managing Quality, Managing the Supply Chain Part 4-improving Operations Improving Operations