| Title : | The business communication handbook | | Material Type: | printed text | | Authors: | Judith Dwyer, Author | | Edition statement: | 8th Edition | | Publisher: | Pearson Education | | Publication Date: | 2008 | | Layout: | ill. (col) | | ISBN (or other code): | 978-1-4425-0266-6 | | Class number: | 658.45 | | Abstract: | The eighth edition of the Business Communication Handbook builds on the previous editions to provide an understanding of communication principles that can be applied in the workplace. Closely alligned to the national competencies of the BSB07 Business Services training Package, this edition includes new coverage of the employability skills needed in the workplace that have been identified by the Business Council of Australia (BCA) and the Australian Chamber of Commerce and Industry (ACCI) in the Employability Skills for the Future report in 2002 | | Contents note: | Part 1- Workplace Communication, Chapter 1. Apply Communication in the Workplace, Chapter 2. Develop and Communicate Personal adn Work Priorities, Chapter 3. Communicate and Maintain Workplace Occupational Health. Part 2- Workplace Relations, Chapter 4. Implement adn Maintain Effective Workplace Relationshiips, Chapter 5. Negotiation and Conflict Management, Chapter 6. Work with the Team, Chapter 7. Leadership in the Workplace, Chapter 8. Deliver and Monitor Service to Customers, Chapter 9. Coordinate and Manage Quality Customer Service, Chater 10. Organise and Manage Meetings, Chapter 11. Speaking in Public. Part 3- Workplace Documents, Chapter 12. Analyse and Present Research Information, Chapter 13. Organise Workplace Information, Chapter 14. Business Writing, Chapter 15. Writing Business Letters, Chapter 16, Writing Memos and Short Reports, Chapter 17, Writing Emails and Online Communication, Chapter 18. Writing Long Reports. Chapter 19. Writing Technical Documents, Chapter 20. Illustrating Data-Graphic Communication. Part 4-Career Development, Chapter 21. Job-seeking Skills.
Glossary, Index. |
The business communication handbook [printed text] / Judith Dwyer, Author . - 8th Edition . - [S.l.] : Pearson Education, 2008 . - : ill. (col). ISBN : 978-1-4425-0266-6 | Class number: | 658.45 | | Abstract: | The eighth edition of the Business Communication Handbook builds on the previous editions to provide an understanding of communication principles that can be applied in the workplace. Closely alligned to the national competencies of the BSB07 Business Services training Package, this edition includes new coverage of the employability skills needed in the workplace that have been identified by the Business Council of Australia (BCA) and the Australian Chamber of Commerce and Industry (ACCI) in the Employability Skills for the Future report in 2002 | | Contents note: | Part 1- Workplace Communication, Chapter 1. Apply Communication in the Workplace, Chapter 2. Develop and Communicate Personal adn Work Priorities, Chapter 3. Communicate and Maintain Workplace Occupational Health. Part 2- Workplace Relations, Chapter 4. Implement adn Maintain Effective Workplace Relationshiips, Chapter 5. Negotiation and Conflict Management, Chapter 6. Work with the Team, Chapter 7. Leadership in the Workplace, Chapter 8. Deliver and Monitor Service to Customers, Chapter 9. Coordinate and Manage Quality Customer Service, Chater 10. Organise and Manage Meetings, Chapter 11. Speaking in Public. Part 3- Workplace Documents, Chapter 12. Analyse and Present Research Information, Chapter 13. Organise Workplace Information, Chapter 14. Business Writing, Chapter 15. Writing Business Letters, Chapter 16, Writing Memos and Short Reports, Chapter 17, Writing Emails and Online Communication, Chapter 18. Writing Long Reports. Chapter 19. Writing Technical Documents, Chapter 20. Illustrating Data-Graphic Communication. Part 4-Career Development, Chapter 21. Job-seeking Skills.
Glossary, Index. |
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The business communication handbook
