| Title : | Service Management | | Material Type: | printed text | | Authors: | Mona J. Fitzsimmons, Author ; James A. Fitzsimmons, Author | | Edition statement: | 8th ed, International student ed. | | Publisher: | New York : McGraw-Hill Higher Education | | Publication Date: | 2014 | | Pagination: | 524 p. | | Layout: | ill. | | Size: | 28 cm | | ISBN (or other code): | 978-1-259-01065-1 | | Price: | €60.50 | | Class number: | 658 | | Abstract: | The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory. |
Service Management [printed text] / Mona J. Fitzsimmons, Author ; James A. Fitzsimmons, Author . - 8th ed, International student ed. . - New York : McGraw-Hill Higher Education, 2014 . - 524 p. : ill. ; 28 cm. ISBN : 978-1-259-01065-1 : €60.50 | Class number: | 658 | | Abstract: | The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory. |
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