Operations management : providing value in goods and services / [printed text] / James B. Dilworth  . -  3rd ed. . - Fort Worth, TX : Dryden Press, 2000 . - xxii, 762 p. : col. ill. ; 26 cm.
ISBN : 978-0-03-026207-4

Class number:	658.5
Abstract:	Operations Management, Third Edition, is a student-friendly text that consistently covers the most important key concepts and recent trends in production and operations management. This new third edition covers such universal and vital issues as facility, layout, quality control, supply chain management, and scheduling control - providing an excellent tool in preparing students to move from classroom concepts to workplace implementation.
Contents note:	Part I: Foundation Material. Zeoring in on Operations. Strategic Planning for Value in Goods and Services. Total Quality: Striving for Customer Satisfaction. Forecasting Demand. Part II: Facility Location. Arrangement of Facilities to Produce Goods and Services. Technology to Provide Competitive Advantage. Design of Jobs and Compensation. Part III: Managing Inputs for Value-Adding Operations. Planning for Operations and Capacity. Managing the Supply Chain and Materials. Managing Independent-Demand Inventory. Managing Dependent-Demand Inventory. Part IV: Planning and Controlling the Production of Goods and Services. Scheduling and Controlling Manufacturing. The Just-in-Time Philosophy of Seeking Excellence. Scheduling and Controlling Services. Scheduling and Controlling Products. Part V: The Continuing Saga of Staying Competitive. Refine and Redesign for Continuous Improvement.