Introduction to operations management [printed text] / John Naylor  . -  2nd ed. . - Harlow : Financial Times Prentice Hall, 2002 . - x, 575 p. : ill. ; 25 cm.
ISBN : 978-0-273-65578-7
Previous ed. published as: Operations management. London : Pitman, 1996.

Class number:	658.5
Abstract:	Provides a comprehensive coverage of operations management for those who come to the subject for the first time. Central ton the book is the convergence of service nd manufacturing philosophies. It takes a management perspective whilst providing clear explinations of numeriical models where relevant.The choice of themes in operations management covers the syllabuses of most readers yet the book is compact enough to suit a semester course.
Contents note:	PART 1: PRODUCTION AND OPERATIONS IN CONTEXT. 1. The Scope of Operations Management. 2. Operations Management in the Organisational Context. 3. Technology and Operations Management. 4. Planning and Control. 5. Organising and Staffing for Operations. 6. Studying Work. PART 2: LOCATION AND LAYOUT. 7. Facility Location. 8. Facility Layout: Manufacture and Isolated Service. 9. Facility Layout: Personal and Self Service. 10. Maintenance. PART 3: OPERATIONS PLANNING AND CONTROL. 11. Capacity Management. 12. Scheduling. 13. Supply Chain Management. 14. Project Management. PART 4: QUALITY AND OPERATIONS IMPROVEMENT. 15. Control of Processes and Inventories. 16. Quality Management. 17. Investigating and Controlling Quality.