Business processes : modelling and analysis for re-engineering and improvement / [printed text] / Martyn A. Ould . - Chichester : Wiley, 1995 . - 216 p. : ill. ; 26 cm.
ISBN : 978-0-471-95352-4

Class number:	658.4063
Abstract:	Business processes are inherent in every organisation. Each of these processes involves activity- people or machines do things; each is about groups working collaboratively together; and each process has a goal-it is intended to achieve something. This book is concerned with being able to picture a process through a process model. A model requires a language as a basis for analysis. This is where STRIM comes in. It has been develpoed and refined through practice to bring about understanding of, and improvement to, the processes which drive a business towards its goals. Central to STRIM is the notion of collaboration. Through its focus on roles, STRIM provides the ideal tool for examining the relationship between the process and the organisation in a way not found in other methods. Those responsible for, or who have influence over, change policy will benefit enormously by using this book. For quality managers, IT managers, process consultants, change managers and all members of "Process Improvement Groups" this will prove to be a vital tool for the successful implementation of process improvement.
Contents note:	Chapter 1.The process modeller's needs; Chapter 2.Basic concepts in process modelling; Chapter 3.Modelling with RADs; Chapter 4.Animating a process model; 5.Micro-modelling of processes; Chapter6.Modelling large processes; Chapter 7.Process patterns; Chapter 8.Modelling the materials in the process; Chapter 9.Analysing a process model; Chapter 10.Managing the modelling; Chapter 11.Epilogue.