| Title : | A passion for excellence : the leadership difference / | | Material Type: | printed text | | Authors: | Thomas J. Peters ; Nancy Austin | | Publisher: | London : Fontana | | Publication Date: | 1986 | | Pagination: | xxv,437p | | Layout: | ill. | | Size: | 20 cm | | ISBN (or other code): | 978-0-00-637062-8 | | Class number: | 658.4092 | | Abstract: | In this sequel to the best-ever-selling business book 'In the Search of Excellence' the authors divulge The three secrets of long-term excellence: 1.Superior customer or client service 2.Constant innovation 3.Full use of the ablilities of every company employee. But one element links these together: 'leadership'. And the heartand soul of the whole concept is Managing by wandering about (MBWA). Dedicated to innovative leaders everywhere, this book is for all concerned about the pursuit of excellence in the business world and in public service. | | Contents note: | Part 1 Common Sense. 1.A blinding flash of the obvious; 2.MBWA:The technology of the obvious; 3.Integrity and the technology of the obvious. Part 2 Customers. 4.Common courtesy;The ultimate barrier to competitor entry; 5.No such thing as a commodity; 6."Mere Perception": On the irreducible humanness of customers; 7.Quality is not a technique; 8.The "smell" of the customer. Part 3 Innovation. 9.The mythology of innovation, or a skunkworks tale; 10.Three skunks; 11.The context of innovation; 12.The "smell" of innovation. Part 4 People, People, People. 13.Bone-deep beliefs; 14.Ownership!; 15.Applause Applause. Part 5 Leadership. 16.Attention, symbols, drama, vision- and love; 17.Transformations and enhancements:small wins. debureacratizing and pockets of excellence; 18.Coaching; 19.Doing MBWA: 20.Excellence in school leadership; 21.What price excellence. |
A passion for excellence : the leadership difference / [printed text] / Thomas J. Peters ; Nancy Austin . - London : Fontana, 1986 . - xxv,437p : ill. ; 20 cm. ISBN : 978-0-00-637062-8 | Class number: | 658.4092 | | Abstract: | In this sequel to the best-ever-selling business book 'In the Search of Excellence' the authors divulge The three secrets of long-term excellence: 1.Superior customer or client service 2.Constant innovation 3.Full use of the ablilities of every company employee. But one element links these together: 'leadership'. And the heartand soul of the whole concept is Managing by wandering about (MBWA). Dedicated to innovative leaders everywhere, this book is for all concerned about the pursuit of excellence in the business world and in public service. | | Contents note: | Part 1 Common Sense. 1.A blinding flash of the obvious; 2.MBWA:The technology of the obvious; 3.Integrity and the technology of the obvious. Part 2 Customers. 4.Common courtesy;The ultimate barrier to competitor entry; 5.No such thing as a commodity; 6."Mere Perception": On the irreducible humanness of customers; 7.Quality is not a technique; 8.The "smell" of the customer. Part 3 Innovation. 9.The mythology of innovation, or a skunkworks tale; 10.Three skunks; 11.The context of innovation; 12.The "smell" of innovation. Part 4 People, People, People. 13.Bone-deep beliefs; 14.Ownership!; 15.Applause Applause. Part 5 Leadership. 16.Attention, symbols, drama, vision- and love; 17.Transformations and enhancements:small wins. debureacratizing and pockets of excellence; 18.Coaching; 19.Doing MBWA: 20.Excellence in school leadership; 21.What price excellence. |
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A passion for excellence
