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Paid Internship positions in Hotel chain in various cities across Spain
Posted by: Spain Internship
Posted date: 10-Mar-2020
Our collaborator is a well-known design hotel chain in the whole Spain. The hotel has a perfect location in the centre of each city and their resorts are located next to the sea. All the rooms are luxurious and fully equipped. The hotel chain is now looking for interns for different positions like the reception, marketing/communications, business administration, PR, reservations, and rooms division. During this internship you will learn a lot of new skills about organization, responsibility and the general hospitality sector. The working environment is international, so you will be able to improve your language skills.
I) Reception and Customer relationship management:
Develop customer service policies and procedures
Handle face-to-face enquiries from customers
Checking guests in and out
Basic concierge assistance
Planning and organizing group arrivals
Day to day processing and input of group reservations while following hotel reservations policy
Maintaining a positive selling approach to maximize yield in both occupancy and rates
Liaising with other departments to prepare for group arrivals
Assisting the Front office with closing accounts
Answering all of the calls promptly in a courteous and efficient manner
II) Spa reception position:
Customer service, in person and by telephone, providing information of treatments, times, prices, etc
Reservation organization of the therapists
Reception store cleaning
Wardrobe organizing at peak times
Marketing assistant for social media maintenance and all the communications tools of the hotel,
Answering hotel information, assistance in closing contracts, tour operators, and basic administrative tasks.
IV) Events and PR
Services and schedule customers information.
Coordinate all public relations activities
Registration of groups within 24 hours after receiving the request.
Follow up the group proposals
In-house follow-up of the events, coordination with the rest of the departments
Group billing follow-up: a review of the billing with the client and follow-up of the payment of the outstanding balance.
Permanent updating of the database with the new contacts of CCI of agencies and companies obtained in Fairs, Visits to Agencies, Visits received in the hotel, etc. and consequent sending of information and promotional material of the hotel.
Attend hotel visits of travel agents, event organizers, and clients for weddings and banquets.
Keep updated the planning tables of events
V) Animation and entertainment (resorts):
Communicating with guests
Being part of the international entertainment team
Games Dancing Shows
Sports activities (football, volleyball, etc.)
Cultural activities (City tours)
Recreational activities (Dances, Crafts)
- Spanish would be an advantage
Duration: minimum 2 months
- Accommodation and meals.
- 300€ monthly.