Posted by: O2 UK Telefónica Europe People Services
Posted date: 29-Aug-2018
Location: Dublin 2
Provide guidance to managers and employees regarding HR policies and processes for all businesses across Telefónica O2 UK.
Drive service excellence as a member of the contact HR team in the European People Service Centre
Deliver high levels of customer service and a fantastic employee experience to our customers, all employees of Telefónica O2 UK.
Provide an effective and efficient service to Telefónica O2 UK employees via agreed service levels.
Own and drive team and individual projects and activities for European People Services focused on process improvements, and living by our values to make the employees life simpler.
Provide a key point of contact for all Telefónica employees across the UK via phone, web portal and E-mail.
Instil a strong customer focused mind-set within the team to both ensure adherence to SLA’s and delivery of an exceptional employee experience to our clients
Responsible for a broad remit of HR processes and activities
Deliver HR advice based on policies, processes, employment law , and best practices with an view to drive new and improve HR processes.
Proactively manage any anticipated or actual escalations
Ensure legislative updates are incorporated into process
Accountable for delivering an excellent customer service and contributing to our customer satisfaction survey
Updating or HR portal and work instructions
Provide a single point of contact for all HR enquiries across the UK business
Accident and incident reporting
First line support for SAP CRM , Oracle HR and other HR system related queries
Experience in similar HR Shared Service / Customer Service environments
Experience or understanding preferred on enabling technologies and how they work within a customer service business environment.
Exposure and knowledge of SAP CRM, HCM or Oracle HCM systems advantageous
A self-starter who has a demonstrated capability and maturity to take ownership of their own development
Ideally educated to degree level
Thrives on working in a team and supporting colleagues as ‘one team’
Able to manage high workloads & conflicting priorities
Able to operate effectively & proactively in a “client” service environment
Attention to detail and high work standards in support of accurate, flawless delivery.